At Boiling Springs Pet World, we are committed to delivering your pet accessories quickly and safely. This Shipping Policy outlines the details of our shipping process, delivery times, and what you can expect when shopping with us.
Order Processing
- We process orders within 1-3 business days.
- Orders placed after our cut-off time of 6:00 PM (EST) will be processed on the next business day..
- All orders are shipped to the United States and multiple international destinations.
Shipping Method and Cost
- We offer Free Shipping on all orders.
- Your order will be shipped via our trusted carriers with reliable delivery service.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Time
- Transit time is typically 4-7 business days, depending on your location.
- The total delivery time, including processing, is approximately 5-10 business days.
- Please note that delivery times may vary due to carrier delays or unforeseen circumstances.
Shipping Address
- Please ensure your shipping address is accurate at the time of checkout.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Damaged or Lost Packages
- If your package is damaged during delivery, please take a photo and send it directly to our customer service.
- Claims for damaged packages must be submitted within 7 days of the delivery date. Without proof of damage, we cannot issue a refund, credit note, or replacement.
- In the event of a lost package, please contact our customer service immediately to assist with locating or replacing your order.
Contact Us
If you have any questions about your order, shipping, or delivery, please contact us:
