Faq's

Welcome to the Boiling Springs Pet World FAQ’s page. Here, we’ve compiled answers to the most common questions about our products, orders, shipping, and returns to make your shopping experience smooth and convenient.

1. How can I place an order?

You can place an order directly on our website https://www.boilingspringskennels.com. Simply browse our products, add your favorites to the cart, and proceed to checkout.

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club. All transactions are secure and encrypted for your protection.

3. How long does it take to process my order?

We process orders within 1-3 business days. Orders placed after 6:00 PM will be processed the next business day.

4. Do you offer shipping?

Yes, we ship only within the United States. All orders are shipped using our Free Shipping method, and shipping costs are fully covered.

5. How long will it take for my order to arrive?

Transit time is typically 4-7 business days, and the total delivery time including processing is approximately 5-10 business days.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package until it arrives.

7. What if my package is damaged during delivery?

If your package is damaged during delivery, please take a photo and send it directly to our customer service within 7 days of delivery. Without proof of damage, we cannot issue a refund, credit note, or replacement.

8. What is your return policy?

  • Returns are accepted within 30 days of delivery.
  • Return shipping cost will be paid by the customer if the return is due to a wrong order.
  • Returns are processed within 7 days of receiving the item.

9. How do I return an item?

  • All returns are handled by mail only; in-store returns are not accepted.
  • A prepaid return label is included with your package.
  • Repack the item securely, attach the label, and drop it off at the nearest carrier location.
  • If you misplaced the label, contact us for a new one.

10. Is there a restocking fee for returns?

No. There is no restocking fee. Returns are completely free for qualifying items.

11. Who can I contact for further assistance?

If you have any other questions or need help with your order, please contact our customer service team.

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