1. How can I place an order? You can place an order directly on our website https://www.boilingspringskennels.com. Simply browse our products, add your favorites to the cart, and proceed to checkout.
2. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.
3. Do you ship internationally? Yes! While we are based in the USA, we ship to 15+ countries worldwide. Please refer to our Shipping Policy for the complete list of supported countries.
4. How long does it take to process and deliver my order?
Processing time: 1-3 business days (orders placed after 6:00 PM EST are processed the next business day).
Transit time: 4-7 business days for all supported countries.
Total delivery time: 5-10 business days.
5. How can I track my order? Once shipped, you will receive a confirmation email with a tracking number and a link to monitor your package.
6. What if my package is damaged? Please inspect your package upon arrival. If damaged, take a photo and contact us at cs@boilingspringskennels.com within 7 days. We will provide a replacement or refund after verifying the damage.
7. What is your return policy? We offer a 30-day return window. Items must be in their original condition. Prepaid return labels are included in US packages; for international returns, please contact our support team for instructions.
8. Are there restocking fees? No, we do not charge any restocking fees.
9. Who pays for return shipping? If the return is due to a faulty product or an error on our part, we cover the costs. For "change of mind" or wrong orders placed by the customer, the customer is responsible for the return shipping fees.